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Support Group

An Advice & Guidance Service for Deaf and hard of hearing people.

Our information and advice is a core service for our organisation and is there to provide support to older people and their carers. Areas of advice can include benefits, housing social care, consumer rights and many other subjects or issues of interest.

Peer support in the community for people with arthritis

Ethnicity focus: English

This free service offers weekly visits by trained volunteers to people diagnosed with Dementia in their own homes, to provide companionship and reduce feelings of isolation. It also provides regular breaks for the family carer. It fulfils similar functions to the Activity Sessions but with a focus on people who find it difficult to leave the house due to the effects of the Dementia or other conditions, or who do not wish to socialise in groups, preferring one to one contact within a familiar environment. Activities are centred around individual interests, examples could be listening to music, reading, reminiscing, or simply quality time having a good chat. All volunteers undertake Induction training and have a current DBS check before the initial introduction and commencement of visits.

Give support to those who feel isolated and in need of social contact.
We can provide this service in different European languages.

Befriending service offered by Home From Hospital Care for Sandwell residents discharged from City Hospital (or all Birmingham residents). Befrienders visit weekly for six weeks and provide emotional, social and practical support as well as providing information, guidance and signposting to other agencies and services.

Bringing isolated adults and families together, provision of home support by volunteers community support workers.

Ethnicity focus: Congolese

Home From Hospital Care supports Sandwell residents who have recently been discharged from City Hospital and Birmingham residents who have been discharged from Birmingham hospitals with benefits checks and support with bills, correspondence and information, advice and signposting.

Informal drop-ins for a coffee and a chat for carers of brain injury and stroke survivors.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Befriend newcomers to Sandwell.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

The service aims to close the gap in health inequality by ensuring that deaf patients have access to a full range of communications support, as well as advice and information to enable them to feel included in their care and medical treatment.

Free telephone befriending service supporting carers, former carers, the bereaved, the frail-elderly and the socially isolated.

A cafe style Place of Welcome run on Wednesday for the local community. We offer free refreshments and a soup based lunch in a spacious enviroment.

Dancing for fun with friends

Ethnicity focus: English

We are always looking for volunteers to help look after our community garden - if you think this might be of interest to you then please do not hesitate to get in touch with us

A specialist day care for people with dementia

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

A Specialist home care and support service offering personalised one-to-one support in your own home to help you maintain your independence

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

Provides support to carers of people with Dementia

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

A specialist homecare service to help deaf, deafened, hard of hearing and deafblind adults maintain their independence and improve their lives both at home and in the community.

Every Monday morning (term time), a toddler group for parents and carers of babies and pre-school children. With drinks, snacks, toys and chat. Cost £1 a session

Extend exercise Class

Gentle exercise to music aimed at, but not exclusive to, those aged 50+

Extend exercise class.
Thursdays 10.30am -11.30am

Food and Friendship Group. Thursday 11.15 - 1.15 pm

Home From Hospital Care provides food parcels to Sandwell residents leaving City Hospital and Birmingham residents leaving Birmingham hospitals. The food parcel supports people leaving hospital who may have been admitted for some time and would be going home to empty cupboards and an empty fridge. The parcel is substantial and provides food for several days.

The Golden Years Club meet every Tuesday morning to have fun, play games and enjoy a lunch together.

A social activity and lunch session

A service to support you to tackle the issues that may be causing you concerns BID are able to offer an accessible advice and guidance service that can provide you with important information or signposting you to other appropriate services to support you in improving your health and wellbeing

Home to Home Calls provides a friendly daily phone call service specifically for the elderly and the most vulnerable members of our society.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Company at home

Free anonymous online counselling support for young people in Sandwell aged 11-18 yrs (or 25 if you're a care leaver)

Quality: Staff subject to Disclosure & Barring Service

Cancer support group

Moms chat and relax and share issues

Quality: Staff subject to Disclosure & Barring Service

Premium Telephone Befriending and Companionship Service

A club providing activities and entertainment for retired gentlemen over 60.

Drop-in for anyone who wants a coffee or tea. Friendly inclusive people; Especially for those who feel isolated

Quality: Staff subject to Disclosure & Barring Service

Supporting Your Recovery supports older people aged 65+ with low care needs in their own homes after being discharged from hospital or a nursing home.

The Sandwell Adult Discussion Group offers an opportunity for Autistic Adults to meet within a safe and supportive environment. The group is free to attend. The groups offers topic based discussions which are led by those attending and supported by an Autism Specialist Worker. For more details please see service description.

Quality: Staff subject to Disclosure & Barring Service

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.


The Sapphire Service is jointly delivered by Agewell, a local social enterprise for older people and West Bromwich African Caribbean Resource Centre, a local charity specialising in services for older people targeting but not exclusive to African Caribbean and dual heritage individuals and families. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email: info@agewelluk.org.uk
Tele: 0121 525 9177 Email: deska.howe@wbacrc.org.uk

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Afro Caribbean

Supporting Older adults and carers in hospital and at home

Shopping support service provided by Home From Hospital Care for Sandwell Residents recently discharged from City Hospital and all Birmingham residents discharged from Birmingham hospitals. HFHC provides six weeks of support to help people do a weekly shop and can provide support and information to make arrangements for shopping support when the six weeks comes to an end.

Sitting-in service for carers provided by Home From Hospital Care for Sandwell residents who have recently been discharged from City Hospital and for all Birmingham residents discharged from a Birmingham Hospital. This service will be weekly visits for up to two hours for six weeks to allow carers to have a break, rest, attend medical appointments or do anything else which they feel might be beneficial to them.

Activities which bring people together with others for enjoyment and well-being. We speak different European languages.

Luncheon club/day care service. The majority of the diners are 60+. An "open door" policy.
For a small charge, transport is available. Activities throughout the day. Freshly cooked hot meals.

A Friendly and Welcoming Church, with many activities. Halls are available for additional activities.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

A friendship group with a shared love of knitting and crocheting

Summer Play scheme is a provision for children’s activities during the summer break.

Quality: Staff subject to Disclosure & Barring Service

Home From Hospital Care provides support for Sandwell residents who have recently been discharged from City Hospital and Birmingham residents leaving Birmingham hospitals to attend medical appointments and collect prescriptions. Transport, company and emotional support are part of this service.

Someone will phone you every week for a chat and to see if you have any specific concerns that we can help with.

Here at The Albion Foundation, we offer opportunities to participate through alternative delivery for participants who have not engaged in more traditional learning and sporting environments; enabling them to re-engage in positive activities. Our programmes are aimed at a number of different age ranges from as young as Primary School all the way through to Post 16.

the project aims to offer a more integrated and seamless delivery of services to the community, by providing a range of activities and interventions to reduce the demand on acute services.
A variety of volunteering opportunities are available within the project.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

Supporting people living with cancer and palliative care needs, regarding their transport needs

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

User led social activity service.

Ethnicity focus: English, Indian, Somali, Pakistani, Congolese, Afro Caribbean

We welcome applications from people who would like to Volunteer with BUDS. We provide opportunities within our Activity Sessions and Befriending Service.

Youth Club for young people aged between 11 - 19 years old.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean