Address details

Organisation West Bromwich African Caribbean Resource Centre
Address Thomas Street
B70 6LY
West Bromwich

Contact details

Phone 0121 525 9177
Opening hours 9 am to 5 pm, Monday to Friday
Accessibility details Fully accessible

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.

The Sapphire Service is jointly delivered by the West Bromwich African Caribbean Resource Centre in partnership with Agewell CIC. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email:
Tele: 0121 525 9177 Email:

Service details

Categories Advocacy, Befriending, Carers support
Staff Qualifications Diploma's in Health & Social Care Levels 2 and Level 3 Diploma's in Health & Social Care Management Levels 4 & 5 Dementia’ OCNLR Level 2
Gender All
Quality standards Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus Congolese, Afro Caribbean
Last updated: Mar 13, 2024 12:39
Services focused on particular beneficiaries do not imply that they are offered exclusively to these persons only.