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Support, advice and information on Personal Budgets

Advice and guidance

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: Polish, Eastern European

An Advice & Guidance Service for Deaf and hard of hearing people.

Advice and assistance on all areas plus specialist debt service.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

CBO provides free and impartial advice to Sandwell residents on issues around; welfare benefits, Immigration and debt.

Ethnicity focus: Indian, Pakistani, Bangladeshi

Advice and Guidance covering housing, benefits, employment and health and education.

Quality: Staff subject to Disclosure & Barring Service

Our team of advisors are based at children’s centres and community centres around the area of Sandwell. They are multi-skilled aiming to provide one step services and can deal with queries relating to: general advice, benefit checks, welfare rights, immigration services and housing advice.

This service offers impartial advice and information on a wide range of disability related issues.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

The service supports individuals and families affected by the complexities of the Benefits system and are being impacted by recent welfare reforms.

Quality: Staff subject to Disclosure & Barring Service

Advice and information covering benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice on benefits, debt, housing, Immigration, employment plus specialist casework in debt and financial capability training.

Ethnicity focus: English, Turkish, Indian, Polish, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice and information IN benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice and information in benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Free advice to people living in Sandwell. We offer welfare benefit checks and advice in relation to employment, housing and immigration in the following languages: English , Bengali, Hindi, Urdu and Punjabi. #SAPN

Quality: Staff subject to Disclosure & Barring Service

Free energy advice visits.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Our information and advice is a core service for our organisation and is there to provide support to older people and their carers. Areas of advice can include benefits, housing social care, consumer rights and many other subjects or issues of interest.

Agewell runs a number of weekly exercise sessions for the Over 50s and less able of all ages.

Sessions last for 1-2 hours to participate and are held at various community venues across Sandwell. Sessions have a chargeable fee. Online classes are also available

Meet up with old friends and make new ones, make your heart stronger, maintain and protect healthy bones and improve your mobility.

Community based, face-to-face support for people with arthritis

Ethnicity focus: English

For instance, for those with a hearing loss, we can provide hearing loops, flashing light doorbells and vibrating alarms, to overcome some of the everyday problems. For those with a visual impairment, we can provide such things as liquid level indicators, anti glare glasses, symbol canes and long canes. Where feasible, we can offer demonstrations of some of the equipment we have on our sites and can also give advice on other equipment and signpost you to providers, such as hearing aid support.

A telephone call back service that consist of support that is tailored to you. This is NOT telephone counselling or therapy

Quality: Staff subject to Disclosure & Barring Service

(Wednesday 9:00am-3pm) Free employment, traineeship, apprenticeship advice and support to 16+ years living in the Black Country. Contact 07467338683 / sas_kaur@sandwell.gov.uk.

Quality: Staff subject to Disclosure & Barring Service

Specialist Citizens Advice Bureau service for brain injury survivors and their close families.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Brushstrokes helps the most vulnerable people as well as newcomer families and individuals in Sandwell, West Birmingham and Dudley

Quality: Staff subject to Disclosure & Barring Service

We provide generic benefits and housing advice to all and also immigration advice. We also have an EUSS advice service for people from the European Union.

BSL Interpreting Services

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

Activities provided range from social, recreational, health activities to advice, training and focused interventions offering a holistic family approach.

Ethnicity focus: Indian, Pakistani, Bangladeshi

The service aims to close the gap in health inequality by ensuring that deaf patients have access to a full range of communications support, as well as advice and information to enable them to feel included in their care and medical treatment.

The Carers Dementia Service (CDS) is a local service covering Sandwell, Black Country and Birmingham, which is specifically for carers of someone living with a dementia. In particular, we cater for those from ethnic minority communities, along with carers with a disability, who may struggle to receive information to support them in their caring role.

Quality: CQC Registered

Advice and information IN benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training. Help to claim Universal Credit

Our Mobile Advice Unit services the West Bromwich area, please see the website for days and times.

We will be providing space five days a week- Monday-Friday, between the hours of 10am until 2.00pm with a warm and welcoming space, where they will be able to access free hot drinks- tea or coffee, (non-specialty) or a squash based drink/water. From 10am – 11am we also offer toast. Between 11am-2pm there will biscuits and fruit, available.

Quality: Staff subject to Disclosure & Barring Service

Support service for 65+ in Tividale & Rowley areas of Sandwell

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Low level support and signposting service that is free to access and referrals are open to everybody aged 18 years and over and includes people with disabilities and long-term conditions, mental health, learning disability and dementia, as well as carers.

Community support and activity

Quality: Staff subject to Disclosure & Barring Service

A Specialist home care and support service offering personalised one-to-one support in your own home to help you maintain your independence

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

This Drop Session aim is to help people to help themselves in saving money, reducing isolation, accessing services, health, and well-being, dealing with everyday life choices, and increase their networks. Giving Support, advice, guidance, and confidence building.

Quality: Staff subject to Disclosure & Barring Service

We provide support and advice for employment.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Energy Support Advice

Quality: Staff subject to Disclosure & Barring Service

food parcels and advice

Quality: Staff subject to Disclosure & Barring Service

A warm welcome awaits you at our weekly 'Places of Welcome' drop-in session. A place where all people feel safe to connect, belong and contribute. Free refreshments and friendly conversation for everyone. Tuesdays 12pm-2pm

Quality: Staff subject to Disclosure & Barring Service

We are currently running a free young people’s mental health project (aged 18-25) thanks to a small amount of funding. This means that we are in a position to offer a limited amount of young people who fit this demographic 8 free therapy sessions after an initial assessment and donation of £10

We are now part of the Sandwell Council warm spaces programme. Providing a warm space on Mondays 11 am -3 pm. As well as providing this facility you'll be able to get information and support

Quality: Staff subject to Disclosure & Barring Service

Our Functional Skills qualifications are available for registration and include an assessment at all 5 levels from Entry Level 1 to Level 2.
We offer face to face and online lessons.

Quality: Staff subject to Disclosure & Barring Service

FREE!!
Positive Steps Girls Youth Club in Tipton for all girls aged between 10- 18 years old
Every Tuesdays and Thursdays 5pm -7pm

Arts and Crafts, Trips, Confidence building, homework support, careers advice plus much much more

Quality: Staff subject to Disclosure & Barring Service

Harassment and discrimination support to individuals in Sandwell who have experienced discrimination or harassment.

A service to support you to tackle the issues that may be causing you concerns BID are able to offer an accessible advice and guidance service that can provide you with important information or signposting you to other appropriate services to support you in improving your health and wellbeing

We support individuals with long term conditions or continuing care needs to participate in activities that support their health and well being. Activities include arts and crafts bible study (optional), bingo, music workshops and extend gentle exercise classes. We organise exchange visits across the country and an annual holiday . People who use our services have a hot nutritious meal and participate in health workshops, information sessions and other projects. We also provide advice and guidance and in some situation provide advocacy to enable participants to access services that will support their health and well being. Costs are competitive and transport is provided via community transport or ring and ride. This service is particularly suitable to older people of African and Caribbean origin however we do have individuals from other cultural groups access our service.

In terms of benchmarking quality, our service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

We collect people’s experiences of health and social care services and use that feedback to work with service commissioners and providers to look for ways to improve local services.

We provide information and sign post to local health and social care services.

Local Healthwatch organisations are a statutory service commissioned by local councils as part of the Health and Social Care Act 2012.

Quality: Staff subject to Disclosure & Barring Service

Based on your pace a walk around Victoria Park, Smethwick. Opportunities to make new friends and receive information on major current issues including any support packages available.

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

CBO is regulated by OISC and provide free immigration and nationality advice at level 1 to Sandwell residents.

Immigration Advice

Quality: Staff subject to Disclosure & Barring Service

Direct Payments means receiving money to enable more choice and control over the services you require.

Quality: Matrix
Ethnicity focus: English

Our advisers are multi-skilled and lingual (Arabic, English and Bangladeshi) and aim to provide a "one stop service" and can deal with a range of queries and in certain cases support clients to access specialist services

Our Carers information, advice and support service operates between 9am - 5pm on Mondays to Fridays. If no one is available to take your call, carers can leave their contact details with our Administration Officer or Receptionist and our Service Manager will phonethe carer when he returns to our office.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Indian, Somali, Pakistani, Bangladeshi, Afro Caribbean

To identify client needs, help and support to access their welfare rights and benefit entitlements and support them through the claiming process.

Quality: Staff subject to Disclosure & Barring Service

Employment Support and Advice

Tenancy related support for vulnerable adults across the Sandwell area.
Supporting them to maintain independence and re-engage with community activities.

Quality: Staff subject to Disclosure & Barring Service

Our Mobile Unit will be offering free, confidential and impartial advice with signposting to local and national support organisations over a hot drink and snack in a warm and welcoming environment.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

Cancer support group. 2nd Saturday of each month 10.30am - 12pm. Contact Ameena 0121 525 3909.

Cancer support group

Quality: Investors in People, Matrix

Need to talk? 7 days a week, 8am-8pm
Call us free* on 0808 808 00 00
Whether you’re worried about money or practical issues, have questions about treatment, or just want someone to listen, call our team of specialist advisers free*

Sport 4 Life UK supports young people (aged 11-29) to prepare for, and move into, sustained employment, education or training.

The service is centred around structured mentoring, with other follow-on activities provided on a needs-led basis, including structured sport sessions, accredited qualifications, social action, mock interviews and workshops. The intervention supports young people to transform their life skills, increase their employability - and ultimately prepare for, or move into, sustained employment, education or training.

Quality: Staff subject to Disclosure & Barring Service

Closed group for the NHS

A drop in service, Monday to Friday, 10 am till 4 pm connecting people to a variety of services to improve health and well-being.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

Place of Warmth, every Friday, Free drinks and hot food.

We are proud to be presenting Jubilee Park Community Centre's Place of Warmth. A place where you can make friends, sit and read, play games or obtain some advice from our specialist team of staff.

Come and join us every Friday between 9am - 3pm for a warm drink, glass of squash, hot food, fun and games all free of charge.

With a range of activities happening each week.

Quality: Staff subject to Disclosure & Barring Service

A bespoke training package service covering issues such as respect and dignity, the Equality Act, the Equality Duty…

Hot drinks, light refreshment, warm room, activities, socialising and religious guidance if requires.

Sandwell Community Navigators deliver a free wellbeing support service to residents aged 18+ across Sandwell. There are opportunities to find information, advice and support to meet your needs.

Quality: CQC Registered

The Community Offer provides low level practical support and access to personalised information, advice and guidance to anyone aged 18+. Supporting your wellbeing and helping you live as safely and independently as possible.

Quality: Matrix

The Sandwell Adult Discussion Group offers an opportunity for Autistic Adults to meet within a safe and supportive environment. The group is free to attend. The groups offers topic based discussions which are led by those attending and supported by an Autism Specialist Worker. For more details please see service description.

Quality: Staff subject to Disclosure & Barring Service

We are now part of the Sandwell Council Warm Spaces programme - providing a warm space to everyone on:
- Saturday mornings

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: Polish, Eastern European

A warm and accessible indoor space with comfortable seating areas. Free warm drinks included

Quality: Staff subject to Disclosure & Barring Service

Supporting Older adults and carers in hospital and at home

We currently support 100 people within the Borough Of Sandwell, who have a mental health difficulty and are experiencing difficulties with housing related issues. This a short term, goal focused intervention, developing and empowering people to manage their own issues.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

Specialist Debt Casework Service call 0121 726 6745 for appointment, appointments available across Sandwell & Walsall

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

A welcoming church service with children’s group Refreshments served after the service

Quality: Staff subject to Disclosure & Barring Service

One to one pregnancy support and guidance, virtual and face to face group classes, including Maternity Yoga ( pre and postnatal yoga),Coffee Mornings, Nursery Rhyme Time for under 3s, Wellcomm Screening, Breastfeeding Support Group (online) and Play and Stay groups for under 3s.

Free energy advice service.

Sandwell Stroke Recovery Service provides high quality information, practical advice and emotional support following a stroke. Whether you are a stroke survivor, carer or family member, we will begin working with you after a stroke. We will continue to provide the support you need, both at home and in the wider community.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

Sandwell Women’s Aid offer a number of awareness and support programmes in schools that: raise awareness of domestic violence, sexual violence and sexual exploitation; challenge negative myths and stereotypes held around domestic violence, gender and culture; provide information, skills and knowledge to allow children and young people to access support networks; and identify potential/current victims of abuse and offer them further support.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

A support service for tinnitus sufferers providing information, advice and support through meetings, newsletters and support literature.

A support group for people who are struggling with managing their stuff at home, sharing, supporting and empowering to maintain property at a safe level. Held on the 3rd Monday of each month, between 2 pm and 4 pm.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

SWEDA provides information, advice and guidance to individuals looking to get back into work (Employability) and those considering self-employment. We provide Training in IT alongside Employability and Business Workshops. We support the creation of new Social Enterprises and the growth of existing Social Enterprises and businesses.

Tea time Meal £5 for 2 courses

Quality: Staff subject to Disclosure & Barring Service

every Wednesday we are opening our Community cafe between 9.30 and 11.30am. we offer a welcoming environment and amazing value breakfasts for the local community

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

Free service providing support with job search; CV writing; interview skills; access to computers ; careers advice; apprenticeships; training courses. Open to all ages, employed or unemployed. Drop in no appointment necessary.

Two story based workshops to help you find the right words to celebrate life

Victim Support Sandwell operates to empower victims of crime through their journey of recovery. We provide free help and confidential support and information about appropriate services to help in your time of need.

Visually impaired, specialist advice support and guidance

Warm Space, hot drinks, Advice, Social Activities, Fare share (when available )
*Please note- During the Christmas period our last session will be Thursday 22nd December 2022 and sessions will resume Tuesday 3rd January 2023.

Quality: Staff subject to Disclosure & Barring Service

Home visit service to asses heating efficiency and provide advice on saving money on energy bills.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Welfare Advice

Quality: Staff subject to Disclosure & Barring Service

Advice and guidance on welfare benefits including PIP.

Quality: Staff subject to Disclosure & Barring Service

Our experienced Welfare Advisor will help you to access any benefits that you are entitled to.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Free welfare benefits advice and help with budgeting.

#SAPN

We are providing a free Warm Space where anybody can attend our centre to keep warm, socialise, play games or browse the internet. Our welfare rights officer will be available from 12:00pm-2:00pm to offer information, advice and guidance. We will be providing food and hot drinks throughout the day.

Quality: Matrix