Find health & wellbeing services near you

Support, advice and information on Personal Budgets

An Advice & Guidance Service for Deaf and hard of hearing people.

Advice and assistance on all areas plus specialist debt service. Help to claim Universal Credit

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

CBO provides free and impartial advice to Sandwell residents on issues around; welfare benefits, Immigration and debt.

Ethnicity focus: Indian, Pakistani, Bangladeshi

Our team of advisors are based at children’s centres and community centres around the area of Sandwell. They are multi-skilled aiming to provide one step services and can deal with queries relating to: general advice, benefit checks, welfare rights, immigration services and housing advice.

This service offers impartial advice and information on a wide range of disability related issues.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

The service supports individuals and families affected by the complexities of the Benefits system and are being impacted by recent welfare reforms.

Quality: Staff subject to Disclosure & Barring Service

Advice and information in benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training. Help to claim Universal Credit

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice on benefits, debt, housing, Immigration, employment plus specialist casework in debt and financial capability training. Help to claim Universal Credit

Ethnicity focus: English, Turkish, Indian, Polish, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice and information IN benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training. Help to claim Universal Credit

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice and information covering benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training. Help to claim Universal Credit

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice and assistance in benefits, debt, employment, housing, immigration plus specialist debt service. Help to claim Universal Credit

Free energy advice visits.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Our information and advice is a core service for our organisation and is there to provide support to older people and their carers. Areas of advice can include benefits, housing social care, consumer rights and many other subjects or issues of interest.

Agewell runs a number of weekly exercise sessions for the Over 50s and less able of all ages.

Sessions last for 1-2 hours to participate and are held at various community venues across Sandwell. Sessions have a chargeable fee. Online classes are also available

Meet up with old friends and make new ones, make your heart stronger, maintain and protect healthy bones and improve your mobility.

Community based, face-to-face support for people with arthritis

Ethnicity focus: English

For instance, for those with a hearing loss, we can provide hearing loops, flashing light doorbells and vibrating alarms, to overcome some of the everyday problems. For those with a visual impairment, we can provide such things as liquid level indicators, anti glare glasses, symbol canes and long canes. Where feasible, we can offer demonstrations of some of the equipment we have on our sites and can also give advice on other equipment and signpost you to providers, such as hearing aid support.

A telephone call back service that consist of support that is tailored to you. This is NOT telephone counselling or therapy

Quality: Staff subject to Disclosure & Barring Service

We provide Welfare Rights and Benefits Advice. We can identify benefit issues and advise clients who may not be receiving the correct benefits.

SWA support victims of domestic abuse, rape and sexual violence, sexual exploitation and human trafficking in the West Midlands.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Specialist Citizens Advice Bureau service for brain injury survivors and their close families.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Brushstrokes helps the most vulnerable people as well as newcomer families and individuals in Sandwell, West Birmingham and Dudley

Quality: Staff subject to Disclosure & Barring Service

We provide generic benefits and housing advice to all and also immigration advice. We also have an EUSS advice service for people from the European Union.

BSL Interpreting Services

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

Offering skills related to getting people into employment.

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

Activities provided range from social, recreational, health activities to advice, training and focused interventions offering a holistic family approach.

Ethnicity focus: Indian, Pakistani, Bangladeshi

Sure Start Children Centres - Tipton, Burnt Tree and Great Bridge

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Starting a new business?
Don’t know where to begin?

We’ll provide you with the tools and resources to help you get started and move forward.

The service aims to close the gap in health inequality by ensuring that deaf patients have access to a full range of communications support, as well as advice and information to enable them to feel included in their care and medical treatment.

Crossroads offer personalised care and support to enable you to remain living in your own home. Our care is person-centred and can be provided to people of all ages, disabilities and health conditions, 24 hours daily.

Quality: CQC Registered

Crossroads offer a wide range of training courses to family carers at our Training Hub including; How to use hoist equipment of all types, Health and Safety, Food Hygiene, Infection Control, plus much more, please contact us for more details.

Quality: CQC Registered

Advice, guidance and support for carers and families of people with dementia.

We refer carers to Sandwell Enquiry for a Carers Assessment as they maybe entitled to a Carers Direct Budget, if they meet Adult Services criteria they will receive a small amount of money that can either pay for a respite care or befriending service which will give them a break from their caring responsibilities and can pursue any interests and hobbies or just meet friends knowing that their loved one is being cared for and supported.

In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

If carers do not meet Adult service eligibility criteria, they can always purchase our service privately as a self funder.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

A free independent and confidential advocacy and support service.

Free telephone befriending service

Quality: Staff subject to Disclosure & Barring Service

Advice and information IN benefits, debt, housing, immigration, consumer, employment plus specialist Debt Casework and Financial Capability training. Help to claim Universal Credit

The Citizens Advice Office for Sandwell.

every Wednesday we are opening our Community cafe between 9.30 and 11.30am. we offer a welcoming environment and amazing value breakfasts for the local community

Quality: Staff subject to Disclosure & Barring Service

Support service for 65+ in Tividale & Rowley areas of Sandwell

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Low level support and signposting service that is free to access and referrals are open to everybody aged 18 years and over and includes people with disabilities and long-term conditions, mental health, learning disability and dementia, as well as carers.

Providing information and support to Brain Injury and Stroke survivors and their families/carers in the community.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Community support and activity

Promoting Living And Dying Well

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

We are a service for patients in Sandwell and West Birmingham who have a life-limiting illness, and their relatives and carers. We provide:
•Trained nurses able to advise and support patients, relatives, carers and professionals.
•24/7 Urgent Response Team of registered nurses and healthcare assistants to carry out home visits to patients at times of crisis working closely with other services
.•Signposting to services that provide care, advice and equipment.
•Social support for patients, their relatives and carers, including sitting services, domestic support and welfare rights advice.
•Coordination of specialist palliative care assessment including hospice referrals
•Co-ordination of services to ensure care packages are in place when needed.
•After death support to the bereaved by signposting to bereavement support services.

Quality: CQC Registered

Councillor surgery is a one on one session were you can discus what you want about your local community or if you need help with - Simon Hackett

Quality: Staff subject to Disclosure & Barring Service

Sandwell's adult drug and alcohol treatment service.

This service offers support to people to produce a Curriculum Vitae to improve chances of employment.

Debt Advice & Support

Quality: Staff subject to Disclosure & Barring Service

Telephone-based companionship and personalised support service

Quality: Staff subject to Disclosure & Barring Service

Dementia Cafe

A Specialist home care and support service offering personalised one-to-one support in your own home to help you maintain your independence

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

Helping you and your family before and after being diagnosed with dementia

Provides support to carers of people with Dementia

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

SWA's IDVA (Independent Domestic Abuse Advice) service supports victims of domestic abuse who are at risk of harm from intimate partners, ex-partners or family members, with the aim of securing their safety and the safety of their children.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

We offer personal care to support with daily living needs, enabling people with complex needs to remain in their own home for longer. This can be provided alongside social care services or funded by the person themselves or their family.

If you have a personal budget, we are here to help and support you with your care package.

Quality: CQC Registered

Lifestyles Drop-in Service – SAFS manage the SAFS Windmill Community Centre where groups and activities take place. We provide one to one support to individuals allowing them to access activities as they choose.

The Dudley Carers Wellbeing Service provide a wellbeing service to all age carers throughout the Dudley borough, providing them with access to support and services tailored to their individual needs to enable them to live their own lives healthily.

Quality: CQC Registered

We provide a unique range of Early Interventions and Preventative Therapeutic Programmes to every young person. Our starting point is to build a positive relationship with them and go at their pace.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English

To Identify and assess individuals who are at risk of presenting early signs and symptoms of long term conditions, such as diabetes, heart disease, stroke and cancer.
This project targets a mix of age groups, genders and ethnicity.

Regular coffee mornings on Mondays from 10am till 12pm
Employment information, advice and guidance including CV building and education and training opportunities
Business and social enterprise support

We provide support and advice for employment.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Support and employability training and qualifications.

An employment service providing support in helping deaf people find sustainable employment.

English language Classes.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Advice and Guidance

Quality: Staff subject to Disclosure & Barring Service

English language support

Quality: Staff subject to Disclosure & Barring Service

ESOL, Pre, Entry 1,2 and 3 Levels

Quality: Staff subject to Disclosure & Barring Service

Gentle exercise to music aimed at, but not exclusive to, those aged 50+

We have a number of trained Extend tutors who can run gentle exercise classes for people with disabilities or older people groups in Sandwell. The aim of our service is to improve people's mobility so they can live more independently within our community.

In terms of benchmarking quality, our service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

If groups would like more information or you would like to have a free taster session please contact us.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Indian, Pakistani, Bangladeshi, Afro Caribbean

Targeted mentoring for young people from 13 to 18 years at risk of entering the criminal justice system. Sessions are delivered at various locations across Sandwell to suit the requirements of the young person, our mentors will work with the young person on the most suitable location to meet.

Quality: Staff subject to Disclosure & Barring Service

The Family Offer is a range of support services to meet the needs of children, young people and families from Oldbury & Smethwick. We provide information, advice and guidance, Universal Support, Early Help Support and assist as part of Child in Need, Child Protection and Looked after Children plans. We offer Family Support (0-19, 25 with SEND), Community work including Training & Employment, Early Years support through Stay & Plays, 'Play, Talk, Read' and Wellcomm Screening, Parenting Courses, Antenatal Changes Programmes and Volunteer Programme.

Quality: Staff subject to Disclosure & Barring Service

The Family Offer is a range of support services to meet the needs of children, young people and families from Wednesbury and West Bromwich. We provide information, advice and guidance, Universal Support, Early Help Support and assist as part of Child in Need, Child Protection and Looked after Children plans. We offer Family Support (0-19, 25 with SEND), Community work including Training & Employment, Early Years support through Stay & Plays, 'Play, Talk, Read' and Wellcomm Screening, Parenting Courses, Antenatal Changes Programmes and Volunteer Programme.

Quality: Staff subject to Disclosure & Barring Service

ASDA and Tesco donated surplus is free to collect form the vicarage subject to availability

Quality: Staff subject to Disclosure & Barring Service

Football coaching, training and youth mentoring for boys and girls across Sandwell, Oldbury, Tividale, Smethwick, Rowley Regis and surrounding areas.

We coach players of all abilities.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

Free facilitated group support programme for bereaved people

We are currently running a free young people’s mental health project (aged 18-25) thanks to a small amount of funding. This means that we are in a position to offer a limited amount of young people who fit this demographic 8 free therapy sessions after an initial assessment and donation of £10

English for Speakers of Other Languages.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

FUSE Friendship group, offering friendship, signposting and support to anyone in Sandwell affected by loneliness, bereavement, isolation or anxiety

Quality: Staff subject to Disclosure & Barring Service

Sandwell's leading social and therapeutic horticultural project supporting people's health and wellbeing for over 20 years (an Ideal for All project - registered charity for disabled people)

Quality: Matrix

Sandwell's leading social and therapeutic horticultural project supporting peoples health and wellbeing for over 20 years (an Ideal for All project - registered charity for disabled people)

Quality: Matrix

Sandwell's leading social and therapeutic horticultural project supporting peoples health and wellbeing for over 20 years (an Ideal for All project - registered charity for disabled people)

Quality: Matrix

Harassment and discrimination support to individuals in Sandwell who have experienced discrimination or harassment.

Contact us to arrange an initial assessment for English, Maths and ICT. We also deliver sewing and dressmaking, art and flower arranging. www.learnsafl.co.uk

Quality: Staff subject to Disclosure & Barring Service

A service to support you to tackle the issues that may be causing you concerns BID are able to offer an accessible advice and guidance service that can provide you with important information or signposting you to other appropriate services to support you in improving your health and wellbeing

We support individuals with long term conditions or continuing care needs to participate in activities that support their health and well being. Activities include arts and crafts bible study (optional), bingo, music workshops and extend gentle exercise classes. We organise exchange visits across the country and an annual holiday . People who use our services have a hot nutritious meal and participate in health workshops, information sessions and other projects. We also provide advice and guidance and in some situation provide advocacy to enable participants to access services that will support their health and well being. Costs are competitive and transport is provided via community transport or ring and ride. This service is particularly suitable to older people of African and Caribbean origin however we do have individuals from other cultural groups access our service.

In terms of benchmarking quality, our service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

Signposting, advice and a listening ear.

Support to people to lead a healthier lifestyle.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Indian, Somali, Pakistani, Congolese, Bangladeshi, Afro Caribbean

Free support to GCSE students in need of assistance with Numeracy and Literacy.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

CBO is regulated by OISC and provide free immigration and nationality advice at level 1 to Sandwell residents.

Immigration Advice

Quality: Staff subject to Disclosure & Barring Service

One-to-one support to newcomers to access to education, welfare benefits and signposting them to the right organisations for support.

Quality: Staff subject to Disclosure & Barring Service

Direct Payments means receiving money to enable more choice and control over the services you require.

Quality: Matrix
Ethnicity focus: English

Our advisers are multi-skilled and lingual (Arabic, English and Bangladeshi) and aim to provide a "one stop service" and can deal with a range of queries and in certain cases support clients to access specialist services

Our Carers information, advice and support service operates between 9am - 5pm on Mondays to Fridays. If no one is available to take your call, carers can leave their contact details with our Administration Officer or Receptionist and our Service Manager will phonethe carer when he returns to our office.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Indian, Somali, Pakistani, Bangladeshi, Afro Caribbean

To identify client needs, help and support to access their welfare rights and benefit entitlements and support them through the claiming process.

Quality: Staff subject to Disclosure & Barring Service

Job Club service provides internet access for the purpose of finding employment.

Tenancy related support for vulnerable adults across the Sandwell area.
Supporting them to maintain independence and re-engage with community activities.

Quality: Staff subject to Disclosure & Barring Service

Free anonymous online counselling support for young people in Sandwell aged 11-18 yrs (or 25 if you're a care leaver)

Quality: Staff subject to Disclosure & Barring Service

One to one structured emotional health and wellbeing support for children and young people aged 9-19 years.
Targeted and preventative mentoring sessions with clear goal setting and robust feedback and summary reporting to referrers

Quality: Staff subject to Disclosure & Barring Service

We deliver a wide range of workshops that encourage independence and look at how personal choices affect consequences in varied situations.

Quality: Staff subject to Disclosure & Barring Service

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

Free Language Courses - ESOL

Cancer support group. 2nd Saturday of each month 10.30am - 12pm. Contact Ameena 0121 525 3909.

Cancer support group

Labour Party meeting get together every third Thursday.

Need to talk? 7 days a week, 8am-8pm
Call us free* on 0808 808 00 00
Whether you’re worried about money or practical issues, have questions about treatment, or just want someone to listen, call our team of specialist advisers free*

How a Telephone Buddy helps




Going through cancer can be an isolating experience at any time, and especially when social distancing. Our free Telephone Buddy service is here for you. We'll match you with someone who understands what you're going through, and they'll give you a weekly call.

Your volunteer buddy will be a listening ear, ready to talk about how you’re feeling and your support needs during this difficult time. They can also let you know about our services, and all the ways Macmillan can help, to ensure you don't face cancer alone.
https://www.macmillan.org.uk/get-involved/campaigns/telephone-buddies

Quality: Staff subject to Disclosure & Barring Service

The Meadows Youth Club runs from the Meadows School in Oldbury and is for young people aged between 11 and 25 years of age with learning difficulties or disabilities.

Quality: Staff subject to Disclosure & Barring Service

Sport 4 Life UK supports young people (aged 11-29) to prepare for, and move into, sustained employment, education or training.

The service is centred around structured mentoring, with other follow-on activities provided on a needs-led basis, including structured sport sessions, accredited qualifications, social action, mock interviews and workshops. The intervention supports young people to transform their life skills, increase their employability - and ultimately prepare for, or move into, sustained employment, education or training.

Moms chat and relax and share issues

Quality: Staff subject to Disclosure & Barring Service

Monthly social group for sufferers of Parkinson Disease.
Information and advice is also given.

Closed group for the NHS

Options for Life have provided high quality care for adults with learning disabilities and/or autism since 1988. We currently offer community outreach, Online activities and building based opportunities. Staff will enable you to maintain your independence and where needed, encourage and support you to learn new and maintain independent living skills. Staff are trained to deal with and support participants that may have sensory needs, set routines and may require specialist support. Our service is flexible, and we will work with you and your family to support you to make any changes to your chosen programme or to try new experiences. Our aim is to provide a service that will enhance your life, health and well being and support you to build on all your strengths have fun and be as independent as you possibly can.

Oak Green Lodge is also home to our Head Office.

We are a Third Party Reporting Centre - where a person can report a hate crime confidentially, whether you have been a victim or witness, if you do not want to report directly to the police. Reporting Centre staff are trained in dealing with incidents of hate crime and can help someone to get the support that you may need, after experiencing or witnessing a hate crime.

Quality: Staff subject to Disclosure & Barring Service

Support for adults 55+ living in Smethwick and Oldbury, to help safely maintain independence for longer

A drop in service, Monday to Friday, 10am till 4pm connecting people to a variety of services to improve health and well-being.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

Outreach support for people recovering from functional mental health and family members.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Indian, Somali, Pakistani, Congolese, Bangladeshi, Afro Caribbean

A Support Group for parents and carers who have disabled children, young people and adults.

Quality: OFSTED inspected, PQASSO Level 2, Investors in People, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

Drop-in for anyone who wants a coffee or tea. Friendly inclusive people; Especially for those who feel isolated

Quality: Staff subject to Disclosure & Barring Service

a place to sit, relax and meet new people and connect with the community while enjoying free refreshments

Quality: Staff subject to Disclosure & Barring Service

POhWERs NHS Complaints Advocacy Service supports individuals to raise complaints about NHS Care and treatment, supporting people to share their experience with NHS providers so that responses, explanations can be gained and lessons learned. Everyone has the right to advocacy support if they wish to complain about the NHS. POhWER can support with self help information packs or direct one to one advocacy support depending on the needs of the individual.

Quality: Staff subject to Disclosure & Barring Service

A bespoke training package service covering issues such as respect and dignity, the Equality Act, the Equality Duty…

Emotional Wellbeing Service for 10 - 19 Year Olds

Ethnicity focus: English, Indian, Polish, Pakistani, Afghan, Bangladeshi

Ready Steady Brunch is a 6 week course which will be started on Thursday 2nd May 2019 from 11:00am till 2:00pm.
Ready Steady Brunch is a fun course with a focus on healthy and economical recipes.
However there is a charge on this course. But, if you are on benefits this course is free.
To book a place we would advice you to pop into our centre so that we can enrol you onto the course.

We provide rehabilitation and mobility training and work with people utilising their residual vision effectively and safely in order to ensure individuals can live independent lives.

English, ICT and maths classes. Sewing and dressmaking courses On line courses and family learning

Quality: Staff subject to Disclosure & Barring Service

Supporting Your Recovery supports older people aged 65+ with low care needs in their own homes after being discharged from hospital or a nursing home.

Adult Learning across Sandwell delivered in Tipton, West Bromwich and Smethwick and also online. Qualification courses and community courses.

Quality: Staff subject to Disclosure & Barring Service

Drop-in service for 5-18 year old's experiencing emotional and wellbeing issues. Please register via their website: https://www.childrenssociety.org.uk/information/young-people/well-being/services/beam-sandwell. Wednesdays 12pm - 6.30pm

Sandwell Community Navigators deliver a free wellbeing support service to residents aged 18+ across Sandwell. There are opportunities to find information, advice and support to meet your needs.

Quality: CQC Registered

The Community Offer provides low level practical support and access to personalised information, advice and guidance to anyone aged 18+. Supporting your wellbeing and helping you live as safely and independently as possible.

Quality: Matrix

An organisation for deaf, hard of hearing and deafblind people run by deaf people.

Quality: Staff subject to Disclosure & Barring Service

Sandwell Dementia Navigators provide ongoing support, information and advice to families who are looking after someone with dementia or memory problems. We know that as a carer your needs can change and we can offer you support in different ways to help you continue to care throughout your caring journey.

Quality: CQC Registered

The Sandwell Adult Discussion Group offers an opportunity for Autistic Adults to meet within a safe and supportive environment. The group is free to attend. The groups offers topic based discussions which are led by those attending and supported by an Autism Specialist Worker. For more details please see service description.

Quality: Staff subject to Disclosure & Barring Service

Support Groups
Workshops
Advice Sessions
1:1 Outreach Support
Family Sessions

Quality: Staff subject to Disclosure & Barring Service

Telephone befriending service for isolated, lonely and vulnerable people during Covid 19 pandemic and in the foreseeable future.

Offering Short Breaks, Support Work and Promotion and supporting work with young carers, aged 5-18 in Sandwell who help care for a family member with an illness/disability, mental ill heath, substance misuse or elderly/infirm

All of our projects:
• Work on the side of those we support.
• Are independently of service providers and statutory agencies.
• Are free from the potential conflicts of interest unlike those that may provide other services.

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.


The Sapphire Service is jointly delivered by the West Bromwich African Caribbean Resource Centre in partnership with Agewell CIC. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email: info@agewelluk.org.uk
Tele: 0121 525 9177 Email: deska.howe@wbacrc.org.uk

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Afro Caribbean

Supporting Older adults and carers in hospital and at home

Support for Carers of adults with a functional mental illness.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

We currently support 100 people within the Borough Of Sandwell, who have a mental health difficulty and are experiencing difficulties with housing related issues. This a short term, goal focused intervention, developing and empowering people to manage their own issues.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

One to one pregnancy support and guidance, virtual and face to face group classes, including Antenatal Yoga, Mindfulness/Relaxation and Play and Stay groups for under 3s.

Free energy advice service.

Sandwell Stroke Recovery Service provides high quality information, practical advice and emotional support following a stroke. Whether you are a stroke survivor, carer or family member, we will begin working with you after a stroke. We will continue to provide the support you need, both at home and in the wider community.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

Sandwell Women’s Aid offer a number of awareness and support programmes in schools that: raise awareness of domestic violence, sexual violence and sexual exploitation; challenge negative myths and stereotypes held around domestic violence, gender and culture; provide information, skills and knowledge to allow children and young people to access support networks; and identify potential/current victims of abuse and offer them further support.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

A support service for tinnitus sufferers providing information, advice and support through meetings, newsletters and support literature.

SWA's specialist Young People's ISVA (Independent Sexual Violence Adviser) offers support and advice to any survivors of rape and sexual violence aged 11-18.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

A support group for people who are struggling with managing their stuff at home, sharing, supporting and empowering to maintain property at a safe level. Held on the 3rd Monday of each month, between 2pm and 4pm.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

Our aim is to help people to help themselves in saving money, reducing isolation, accessing services, health and well-being, dealing with everyday life choices and increasing their networks.

Quality: Staff subject to Disclosure & Barring Service

SWEDA provides information, advice and guidance to individuals looking to get back into work (Employability) and those considering self-employment. We provide Training in IT alongside Employability and Business Workshops. We support the creation of new Social Enterprises and the growth of existing Social Enterprises and businesses.

This free service offers weekly or bi-weekly befriending/ well being calls. The calls help to reduce isolation and loneliness, enable us to offer support and advice and helps participants to stay engaged in the service.

Quality: PQASSO Level 1

A weekly phone call to have a chat, see how you are, and find out if there is anything we can support you with.

The Crossroads Carers Assistance Line is a free service which offers support and practical assistance to help unpaid carers in Sandwell.

Quality: CQC Registered

DECCA provide the young peoples, aged 18 and under, drug and alcohol service in Sandwell. The remit for the team is multi faceted and fits across all areas of provision for young people’s services and is located within Targeted Support Services (TSS), as part of Sandwell Children’s Trust (SCT).
The team deliver preventative, educational, proactive outreach and specialist treatment services.

Quality: Staff subject to Disclosure & Barring Service

Improving the emotional and psychological wellbeing of children and young people in Sandwell aged 5 - 25

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Free service providing support with job search; CV writing; interview skills; access to computers ; careers advice; apprenticeships; training courses. Open to all ages, employed or unemployed. Drop in no appointment necessary

Free service providing support with job search; CV writing; interview skills; access to computers ; careers advice; apprenticeships; training courses. Open to all ages, employed or unemployed. Drop in no appointment necessary

Free service providing support with job search; CV writing; interview skills; access to computers ; careers advice; apprenticeships; training courses. Open to all ages, employed or unemployed. Drop in no appointment necessary

Free service providing support with job search; CV writing; interview skills; access to computers ; careers advice; apprenticeships; training courses. Open to all ages, employed or unemployed. Drop in no appointment necessary

Free service providing support with job search; CV writing; interview skills; access to computers ; careers advice; apprenticeships; training courses. Open to all ages, employed or unemployed. Drop in no appointment necessary

Free service providing support with job search; CV writing; interview skills; access to computers ; careers advice; apprenticeships; training courses. Open to all ages, employed or unemployed. Drop in no appointment necessary.

As a hate crime third party reporting centre we serve our local community in providing a safe space for people to come and report any hate related incidents that they have experienced directly or witnessed. We will support you by reporting the matter to the police, explain to you what hate crime is, and provide you with a safe space where you can share your thoughts and feelings. The service is provided in both English and Polish.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: Polish

We will work with volunteers or employed members of staff to train them in becoming financial confidence volunteers. Typical beneficiaries include people who help in food banks, charities, community centres, schools family support projects etc. The project is funded by the Big Lottery and is therefore completely free to all.

Providing a facility for lonely & isolated people to meet like minded members who either make items for themselves or local charities, schools, good causes

Ethnicity focus: English, Indian, Afro Caribbean

Two story based workshops to help you find the right words to celebrate life

Victim Support Sandwell operates to empower victims of crime through their journey of recovery. We provide free help and confidential support and information about appropriate services to help in your time of need.

The intention of this program is to provide participants with the opportunity to:

a. achieve recognized qualifications
b. raise aspirations
c. develop future urban leaders
d. professional training and mentoring
e. coached to a professional format

Quality: Staff subject to Disclosure & Barring Service

Volunteering opportunities.

We are a Housing Association that offers activities to all ages.

Home visit service to asses heating efficiency and provide advice on saving money on energy bills.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Activities on offer include video games, arts and crafts, sports, games and offsite activities. Youth workers are also available for advice and guidance or just for someone to talk to.

Quality: Staff subject to Disclosure & Barring Service

Advice and guidance on welfare benefits including PIP.

Quality: Staff subject to Disclosure & Barring Service

Our experienced Welfare Advisor will help you to access any benefits that you are entitled to.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

West Smethwick Enterprise offer family support for vulnerable children and families in the local community. We offer a wide range of services for our families and children and tailor make every services to suit their individual needs.

Quality: PQASSO Level 1

Windmill Youth Club activities include football, computer games, arts and crafts and offsite activities. Youth workers are also on hand to give young people advice and guidance or for someone to be there just to talk to.

Quality: Staff subject to Disclosure & Barring Service

We are pleased to welcome the Brasshouse Pantry, where members can do a weekly shop for a small fee of £4. The service is designed to take the pressure of a weekly shop. We want to help families and individuals to stretch already limited budgets so they can afford to make ends meet, pay bills and for other essential items. Our aim is for this service is to bring affordable food and support to the people and households who need it most.

Quality: Staff subject to Disclosure & Barring Service