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Advice & Guidance Service

Advice and guidance, Housing advice & support, Befriending, Carers support

By BID Services

An Advice & Guidance Service for Deaf and hard of hearing people.

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Deaf Cultural Centre Ladywood Road
Birmingham
B16 8SZ
0121 246 6100

Age UK Sandwell Information and Advice for over 50's

Advice and guidance, Befriending, Day Centre, Carers support

By Age UK Sandwell

Our information and advice is a core service for our organisation and is there to provide support to older people and their carers. Areas of advice can include benefits, housing social care, consumer rights and many other subjects or issues of interest.

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15-17 Bull Street
West Bromwich Ringway
West Bromwich
B70 6EU
0121 500 1860

Be Well -Community Offer

Advice and guidance, Social Activities, Befriending, Carers support

By Accord Housing Association

Be Well works with people over the age of 65 living in Tipton, Princes End and Great Bridge. The project aims to support people to remain at home in the community by engaging community services and providing short term support. Referrals can be made by anyone via our Be Well helpline and email address

Quality: Staff subject to Disclosure &Barring Service

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Exon Court
Roberts Road
Tipton
Sandwell
DY4 9BD
0121 358 9030

Befriending

Social Activities, Befriending, Counselling and listening, Carers support

By BUDS - Better Understanding of Dementia for Sandwell

This free service offers weekly visits by trained volunteers to people diagnosed with Dementia in their own homes, to provide companionship and reduce feelings of isolation. It also provides regular breaks for the family carer. It fulfils similar functions to the Activity Sessions but with a focus on people who find it difficult to leave the house due to the effects of the Dementia or other conditions, or who do not wish to socialise in groups, preferring one to one contact within a familiar environment. Activities are centred around individual interests, examples could be listening to music, reading, reminiscing, or simply quality time having a good chat. All volunteers undertake Induction training and have a current DBS check before the initial introduction and commencement of visits.

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Great Bridge Library
Sheepwash Lane
Great Bridge
Tipton
DY4 7JF
0121 565 3721

Brain Injury and Stroke Carer Support Group West Bromwich

Befriending, Carers support, Parent and family support

By Headway Black Country

Informal drop-ins for a coffee and a chat for carers of brain injury and stroke survivors.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

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Headway Black Country
Martin Hill Street
Dudley
DY2 8RT
01384 869961

Bridges Support Service

Advocacy, Outreach, Loss and breakdown, Carers support

By Murray Hall Community Trust

Bridges service supports people with palliative care needs in Sandwell and parts of Birmingham

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

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The Bridge
St Mark's Road
Tipton
West Midlands
Tipton
DY4 0SL
0121 612 2939

Burnt Tree, Tipton & Great Bridge Childrens Centres

Advice and guidance, Social Activities, Outreach, Carers support

By Murray Hall Community Trust

Sure Start Children Centres - Tipton, Burnt Tree and Great Bridge

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

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Neptune Health Park Sedgley Road West
Tipton
DY4 8LU
0121 612 1806

Cancer Care

Advice and guidance, Befriending, Loss and breakdown, Carers support

By BID Services

The service aims to close the gap in health inequality by ensuring that deaf patients have access to a full range of communications support, as well as advice and information to enable them to feel included in their care and medical treatment.

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Deaf Cultural Centre Ladywood Road
Birmingham
B16 8SZ
0121 246 6100

Care and support and PA services provided for adults with disabilities

Domiciliary Care, Day Centre, Carers support, Parent and family support

By SAFS

Care and support services to adults with disabilities including care provided in the home.
SAFS have over 25 years of experience in supporting South Asian families with a disabled child, young person or adult.
Staff speak a range South Asian languages such as Panjabi, Urdu, Mirpuri, Hindi, Bengali and can undertake interpreting and translations where required.
Language dietary and faith needs are met through a skills matching process.
Services are provided for both genders

Quality: OFSTED inspected, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

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Windmill Community Centre
Messenger Road
Smethwick
Smethwick
B66 3DX
0121 558 2198

Care and support for adults with learning disabilities and/or autism

Social Activities, Domiciliary Care, Day Centre, Carers support

By Options for Life

We are a day facility for adults with Learning Disabilities and/or Autism offering a wide range of services to help our participants develop, socialise and enjoy themselves. We can cater for a wide range of disabilities, from moderate to profound and multiple.

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Oak Green Lodge Oak Green Way
Oldbury
B68 8LR
0121 544 6611

Carer Support

Advice and guidance, Outreach, Counselling and listening, Carers support

By BUDS - Better Understanding of Dementia for Sandwell

Help and support for carers.

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Great Bridge Library
Sheepwash Lane

Tipton
DY4 7JF
0121 565 3721

Carers Respite Care Services

Advice and guidance, Outreach, Carers support

By West Bromwich African Caribbean Resource Centre

We refer carers to Sandwell Enquiry for a Carers Assessment as they maybe entitled to a Carers Direct Budget, if they meet Adult Services criteria they will receive a small amount of money that can either pay for a respite care or befriending service which will give them a break from their caring responsibilities and can pursue any interests and hobbies or just meet friends knowing that their loved one is being cared for and supported.

In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

If carers do not meet Adult service eligibility criteria, they can always purchase our service privately as a self funder.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

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Thomas Street
West Bromwich
B70 6LY
0121 525 9177

Chatterbox Action Against Loneliness

Advice and guidance, Befriending, Counselling and listening, Carers support

By Omega Care For Life

Phone service

Free telephone befriending service supporting carers, former carers, the bereaved, the frail-elderly and the socially isolated.

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Omega
London House
Town Walls
Shrewsbury
SY1 1TX
01743 245 088

Community Outreach Service

Advice and guidance, Outreach, Carers support, Parent and family support

By Headway Black Country

Providing information and support to Brain Injury and Stroke survivors and their families/carers in the community.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

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Headway Black Country
Martin Hill Street
Dudley
DY2 8RT
01384 869 961

Counselling - Brain Injury and Stroke

Counselling and listening, Loss and breakdown, Carers support, Parent and family support

By Headway Black Country

A counselling service for brain injury and stroke survivors, their carers and close family members for a defined range of problems.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

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Headway Black Country
Martin Hill Street
Dudley
DY2 8RT
01384 869 961

Creative Carers Project

Exercise, sport & recreation, Social Activities, Finding work and training, Carers support

By STAA Sandwell Third Age Arts

For carers (18+) Living in Sandwell. Five sessions of arts and crafts activities chosen by the carer to develop a hobby or to try something new. Sessions take place in the carer's home working one-to-one with an artist from the service.

Quality: Staff subject to Disclosure & Barring Service

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9th Floor, West Plaza, 144 High Street
West Bromwich
B70 6JJ
0121 500 1259

CT Furniture

Housing advice & support, Carers support, Parent and family support, Emergency help

By Community Transport

CT Furniture provides affordable second-hand furniture and collects donated furniture from residents free of charge.

We have a range of training rooms available at our...

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216 Great Bridge Street
West Bromwich
b70 0de
0121 773 2858

Dementia Cafe

Advice and guidance, Social Activities, Carers support

By Alzheimers Society (Sandwell)

Dementia Cafe

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The Liberal Club
60 Upper High Street
Cradley Heath
Cradley Heath
B64 5HU
0121 521 3020

Dementia Support Service

Advice and guidance, Befriending, Carers support, Parent and family support

By Alzheimers Society (Sandwell)

Provides support to carers of people with Dementia

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

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Castle Mill Burnt Tree
Dudley
DY4 7UF
0121 521 3034

Domiciliary Care

Domiciliary Care, Carers support, Parent and family support

By SAFS


SAFS offer a Domiciliary Care Service to individuals in their own homes, supporting with personal care tasks.

Quality: OFSTED inspected, PQASSO Level 2, Investors in People, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

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Windmill Community Service
Messenger Road
Smethwick
Smethwick
B66 3DX
0121 558 2198

Domicilliary Care - Care Plus

Domiciliary Care, Befriending, Carers support

By BID Services

A specialist homecare service to help deaf, deafened, hard of hearing and deafblind adults maintain their independence and improve their lives both at home and in the community.

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Deaf Cultural Centre Ladywood Road
Birmingham
B16 8SZ
0121 246 6100

Family Services Sandwell - Wednesbury, West Bromwich, Smethwick, Oldbury

Advice and guidance, Carers support, Parent and family support, Children and youth activities

By Autism West Midlands - Sandwell

Coffee mornings and parent lunches
Advice Sessions - 1:1 bookable appointments for parent/carers with an outreach worker.
Parent Training on Understanding Autism and topics of interest.
Youth group for diagnosed young people aged 11 to 18.
1:1 family outreach - offers in-depth support for parents/ Understanding Autism Training for professionals working in Sandwell.

Quality: Staff subject to Disclosure & Barring Service

More details
Regent Court George Road
Edgbaston
B15 1NU
0121 450 7582; 07881 109 502; 07881 109 525

Health & Wellbeing

Advice and guidance, Befriending, Counselling and listening, Carers support

By BID Services

A service to support you to tackle the issues that may be causing you concerns BID are able to offer an accessible advice and guidance service that can provide you with important information or signposting you to other appropriate services to support you in improving your health and wellbeing

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Deaf Cultural Centre Ladywood Road
Birmingham
B16 8SZ
0121 246 6100

Health and Well Being Day Care Service

Advice and guidance, Outreach, Carers support

By West Bromwich African Caribbean Resource Centre

We support individuals with long term conditions or continuing care needs to participate in activities that support their health and well being. Activities include arts and crafts bible study (optional), bingo, music workshops and extend gentle exercise classes. We organise exchange visits across the country and an annual holiday . People who use our services have a hot nutritious meal and participate in health workshops, information sessions and other projects. We also provide advice and guidance and in some situation provide advocacy to enable participants to access services that will support their health and well being. Costs are competitive and transport is provided via community transport or ring and ride. This service is particularly suitable to older people of African and Caribbean origin however we do have individuals from other cultural groups access our service.

In terms of benchmarking quality, our service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

More details
Thomas Street
West Bromwich
B70 6LY
0121 525 9177

Home To Home Calls

Befriending, Carers support, Family support

By Home to Home Calls

Home to Home Calls provides a friendly daily phone call service specifically for the elderly and the most vulnerable members of our society.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

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107 Whitehall Road
West Bromwich
B70 0HG
0121 208 2911

Information, Advice and Navigation Service for Black and Minority Ethnic carers

Advocacy, Advice and guidance, Carers support

By West Bromwich African Caribbean Resource Centre

Our Carers information, advice and support service operates between 9am - 5pm on Mondays to Fridays. If no one is available to take your call, carers can leave their contact details with our Administration Officer or Receptionist and our Service Manager will phonethe carer when he returns to our office.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Indian, Somali, Pakistani, Bangladeshi, Afro Caribbean

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Thomas Street
West Bromwich
B70 6LY
0121 525 9177

Kingfisher Buddies

Advice and guidance, Carers support

By Agewell

Helping you and your family before and after being diagnosed with dementia

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T5 Office, 3rd Floor
13 Applewood Grove Training and Enterprise Centre
Applewood Grove

Cradley Heath
B64 6EW
0121 796 9333

Mervin the Motorhome

Transport, Carers support

By Murray Hall Community Trust

Mervin is a Motorhome that is fully adapted for use by disabled children and their families for short breaks/holidays

Ethnicity focus: English, Indian, Polish, Pakistani, Afghan, Iraqi, Bangladeshi

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Neptune Health Park Sedgley Road West
Tipton
DY4 8LU
0121 612 1900

Outreach Service

Advice and guidance, Outreach, Carers support, Managing your money

By Sandwell African Caribbean Mental Health Foundation (Kuumba Foundation)

Outreach support for people recovering from functional mental health and family members.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Indian, Somali, Pakistani, Congolese, Bangladeshi, Afro Caribbean

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Kuumba Centre
Boulton Road
West Bromwich, Sandwell,
WEST MIDLANDS
West Bromwich
B70 6NW
0121 525 1629

Sandwell Advocacy Citizen Advocacy Scheme.

Advocacy, Finding work and training, Carers support, Parent and family support

By Sandwell Advocacy

A service which supports individuals who, through disability and social exclusion, feel that they have no meaningful involvement in decisions that are made which directly affect their lives.

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28 Wood Street
Tipton
West Midlands
Tipton
DY4 9BQ
0121 520 8070

Sandwell Young Carers

Advice and guidance, Social Activities, Finding work and training, Carers support

By Sandwell Young Carers

Offering Short Breaks, Support Work and Promotion and supporting work with young carers, aged 5-18 in Sandwell who help care for a family member with an illness/disability, mental ill heath, substance misuse or elderly/infirm

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The Old Vicarage, 44 Bratt Street
West Bromwich
B70 8SB
0121 525 7667

Sandwell's Cancer, Older People and Advocacy Project

Advocacy, Advice and guidance, Outreach, Carers support

By Sandwell Advocacy

All of our projects:
• Work on the side of those we support.
• Are independently of service providers and statutory agencies.
• Are free from the potential conflicts of interest unlike those that may provide other services.

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28 Wood Street
Tipton
DY4 9BQ
0121 520 8070

SAPPHIRE Service

Advocacy, Advice and guidance, Befriending, Carers support

By West Bromwich African Caribbean Resource Centre

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.


The Sapphire Service is jointly delivered by Agewell, a local social enterprise for older people and West Bromwich African Caribbean Resource Centre, a local charity specialising in services for older people targeting but not exclusive to African Caribbean and dual heritage individuals and families. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email: info@agewelluk.org.uk
Tele: 0121 525 9177 Email: deska.howe@wbacrc.org.uk

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Afro Caribbean

More details
Thomas Street
West Bromwich
B70 6LY
0121 525 9177

Sapphire Service

Advocacy, Advice and guidance, Befriending, Carers support

By Agewell

Supporting Older adults and carers in hospital and at home

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T5 Office, 3rd Floor
13 Applewood Grove Training and Enterprise Centre
Applewood Grove
Cradley Heath
B64 6EW
0121 796 9333

Short Break for Carers

Carers support

By The Kaleidoscope Plus Group

We can provide short breaks at home, in a centre based setting, in a community based setting and where a grant is paid enabling carers to organise their own short break.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

More details
First Floor, Hawthorns House Halfords Lane
West Bromwich
B66 1BB
0121 565 5605

Short Breaks for Carers

Advice and guidance, Social Activities, Carers support, Parent and family support

By Sandwell African Caribbean Mental Health Foundation (Kuumba Foundation)

Support for Carers of adults with a functional mental illness.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

More details
Kuumba Centre
Boulton Road
West Bromwich, Sandwell
West Bromwich
B70 6NW
0121 525 1629

Young Carers Advocacy Project

Advocacy, Befriending, Carers support, Parent and family support

By Sandwell Advocacy

A project which supports children and young people who care for a family member who is mentally ill, disabled or misuses substances.

More details
28 Wood Street
Tipton
DY4 9BQ
0121 520 8070

Services focused on particular beneficiaries do not imply that they are offered exclusively to these persons only.