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An Advice & Guidance Service for Deaf and hard of hearing people.

This is a free service in which we can help you with:

- Job searching
- CV writing
- Interview skills
- Careers advice
- Social development
- Family support
- Confidence building
- Work experience

Our information and advice is a core service for our organisation and is there to provide support to older people and their carers. Areas of advice can include benefits, housing social care, consumer rights and many other subjects or issues of interest.

This free service offers weekly visits by trained volunteers to people diagnosed with Dementia in their own homes, to provide companionship and reduce feelings of isolation. It also provides regular breaks for the family carer. It fulfils similar functions to the Activity Sessions but with a focus on people who find it difficult to leave the house due to the effects of the Dementia or other conditions, or who do not wish to socialise in groups, preferring one to one contact within a familiar environment. Activities are centred around individual interests, examples could be listening to music, reading, reminiscing, or simply quality time having a good chat. All volunteers undertake Induction training and have a current DBS check before the initial introduction and commencement of visits.

Informal drop-ins for a coffee and a chat for carers of brain injury and stroke survivors.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Bridges service supports people with palliative care needs in Sandwell and parts of Birmingham

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Sure Start Children Centres - Tipton, Burnt Tree and Great Bridge

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

The service aims to close the gap in health inequality by ensuring that deaf patients have access to a full range of communications support, as well as advice and information to enable them to feel included in their care and medical treatment.

24/7 Clinical support for those who are at the end of their life.
Respite care for our family carers as they care for their loved one.

Care and support to enable you to remain living in your own home.

Care and support services to adults with disabilities including care provided in the home.
SAFS have over 25 years of experience in supporting South Asian families with a disabled child, young person or adult.
Staff speak a range South Asian languages such as Panjabi, Urdu, Mirpuri, Hindi, Bengali and can undertake interpreting and translations where required.
Language dietary and faith needs are met through a skills matching process.
Services are provided for both genders

Quality: OFSTED inspected, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

We are a day facility for adults with Learning Disabilities and/or Autism offering a wide range of services to help our participants develop, socialise and enjoy themselves. We can cater for a wide range of disabilities, from moderate to profound and multiple.

Help and support for carers.

We refer carers to Sandwell Enquiry for a Carers Assessment as they maybe entitled to a Carers Direct Budget, if they meet Adult Services criteria they will receive a small amount of money that can either pay for a respite care or befriending service which will give them a break from their caring responsibilities and can pursue any interests and hobbies or just meet friends knowing that their loved one is being cared for and supported.

In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

If carers do not meet Adult service eligibility criteria, they can always purchase our service privately as a self funder.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

Free telephone befriending service supporting carers, former carers, the bereaved, the frail-elderly and the socially isolated.

Providing information and support to Brain Injury and Stroke survivors and their families/carers in the community.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

A counselling service for brain injury and stroke survivors, their carers and close family members for a defined range of problems.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

For carers (18+) Living in Sandwell. Five sessions of arts and crafts activities chosen by the carer to develop a hobby or to try something new. Sessions take place in the carer's home working one-to-one with an artist from the service.

Quality: Staff subject to Disclosure & Barring Service

CT Furniture provides affordable second-hand furniture and collects donated furniture from residents free of charge.

We have a range of training rooms available at our...

Providing respite care or support during the day, to give main carer a break.

Dementia Cafe

Provides support to carers of people with Dementia

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

SAFS offer a Domiciliary Care Service to individuals in their own homes, supporting with personal care tasks.

Quality: OFSTED inspected, PQASSO Level 2, Investors in People, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

A specialist homecare service to help deaf, deafened, hard of hearing and deafblind adults maintain their independence and improve their lives both at home and in the community.

Coffee mornings and parent lunches
Advice Sessions - 1:1 bookable appointments for parent/carers with an outreach worker.
Parent Training on Understanding Autism and topics of interest.
Youth group for diagnosed young people aged 11 to 18.
1:1 family outreach - offers in-depth support for parents/ Understanding Autism Training for professionals working in Sandwell.

Quality: Staff subject to Disclosure & Barring Service

Home From Hospital Care provides food parcels to Sandwell residents leaving City Hospital and Birmingham residents leaving Birmingham hospitals. The food parcel supports people leaving hospital who may have been admitted for some time and would be going home to empty cupboards and an empty fridge. The parcel is substantial and provides food for several days.

A service to support you to tackle the issues that may be causing you concerns BID are able to offer an accessible advice and guidance service that can provide you with important information or signposting you to other appropriate services to support you in improving your health and wellbeing

We support individuals with long term conditions or continuing care needs to participate in activities that support their health and well being. Activities include arts and crafts bible study (optional), bingo, music workshops and extend gentle exercise classes. We organise exchange visits across the country and an annual holiday . People who use our services have a hot nutritious meal and participate in health workshops, information sessions and other projects. We also provide advice and guidance and in some situation provide advocacy to enable participants to access services that will support their health and well being. Costs are competitive and transport is provided via community transport or ring and ride. This service is particularly suitable to older people of African and Caribbean origin however we do have individuals from other cultural groups access our service.

In terms of benchmarking quality, our service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

Home to Home Calls provides a friendly daily phone call service specifically for the elderly and the most vulnerable members of our society.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Our Carers information, advice and support service operates between 9am - 5pm on Mondays to Fridays. If no one is available to take your call, carers can leave their contact details with our Administration Officer or Receptionist and our Service Manager will phonethe carer when he returns to our office.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Indian, Somali, Pakistani, Bangladeshi, Afro Caribbean

Helping you and your family before and after being diagnosed with dementia

Cancer support group

Mervin is a Motorhome that is fully adapted for use by disabled children and their families for short breaks/holidays

Ethnicity focus: English, Indian, Polish, Pakistani, Afghan, Iraqi, Bangladeshi

Outreach support for people recovering from functional mental health and family members.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Indian, Somali, Pakistani, Congolese, Bangladeshi, Afro Caribbean

To provide respite stay with a Shared Lives Carer, from one night to a few weeks, to give family members a planned break.

A service which supports individuals who, through disability and social exclusion, feel that they have no meaningful involvement in decisions that are made which directly affect their lives.

Offering Short Breaks, Support Work and Promotion and supporting work with young carers, aged 5-18 in Sandwell who help care for a family member with an illness/disability, mental ill heath, substance misuse or elderly/infirm

All of our projects:
• Work on the side of those we support.
• Are independently of service providers and statutory agencies.
• Are free from the potential conflicts of interest unlike those that may provide other services.

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.


The Sapphire Service is jointly delivered by Agewell, a local social enterprise for older people and West Bromwich African Caribbean Resource Centre, a local charity specialising in services for older people targeting but not exclusive to African Caribbean and dual heritage individuals and families. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email: info@agewelluk.org.uk
Tele: 0121 525 9177 Email: deska.howe@wbacrc.org.uk

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Afro Caribbean

Supporting Older adults and carers in hospital and at home

We can provide short breaks at home, in a centre based setting, in a community based setting and where a grant is paid enabling carers to organise their own short break.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Support for Carers of adults with a functional mental illness.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Sitting-in service for carers provided by Home From Hospital Care for Sandwell residents who have recently been discharged from City Hospital and for all Birmingham residents discharged from a Birmingham Hospital. This service will be weekly visits for up to two hours for six weeks to allow carers to have a break, rest, attend medical appointments or do anything else which they feel might be beneficial to them.

Sandwell Stroke Recovery Service provides high quality information, practical advice and emotional support following a stroke. Whether you are a stroke survivor, carer or family member, we will begin working with you after a stroke. We will continue to provide the support you need, both at home and in the wider community.

A free independent and confidential advocacy service which supports children and young people who care for another person.