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Free penpal befriending service

A registered home care service serving Sandwell, Birmingham delivering personal care and domestic support in the home to enable individual to retain or maintain their independence.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

An Advice & Guidance Service for Deaf and hard of hearing people.

Finding work and training, parent and family support.

Quality: Staff subject to Disclosure & Barring Service

Our information and advice is a core service for our organisation and is there to provide support to older people and their carers. Areas of advice can include benefits, housing social care, consumer rights and many other subjects or issues of interest.

Bridges service supports people with palliative care needs in Sandwell and parts of Birmingham

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

The service aims to close the gap in health inequality by ensuring that deaf patients have access to a full range of communications support, as well as advice and information to enable them to feel included in their care and medical treatment.

Crossroads offer personalised care and support to enable you to remain living in your own home. Our care is person-centred and can be provided to people of all ages, disabilities and health conditions, 24 hours daily.

Quality: CQC Registered

Care and support services to adults with disabilities including care provided in the home.
SAFS have over 25 years of experience in supporting South Asian families with a disabled child, young person or adult.
Staff speak a range South Asian languages such as Panjabi, Urdu, Mirpuri, Hindi, Bengali and can undertake interpreting and translations where required.
Language dietary and faith needs are met through a skills matching process.
Services are provided for both genders

Quality: OFSTED inspected, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

Crossroads offer a wide range of training courses to family carers at our Training Hub including; How to use hoist equipment of all types, Health and Safety, Food Hygiene, Infection Control, plus much more, please contact us for more details.

Quality: CQC Registered

We refer carers to Sandwell Enquiry for a Carers Assessment as they maybe entitled to a Carers Direct Budget, if they meet Adult Services criteria they will receive a small amount of money that can either pay for a respite care or befriending service which will give them a break from their caring responsibilities and can pursue any interests and hobbies or just meet friends knowing that their loved one is being cared for and supported.

In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.

If carers do not meet Adult service eligibility criteria, they can always purchase our service privately as a self funder.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Afro Caribbean

Low level support and signposting service that is free to access and referrals are open to everybody aged 18 years and over and includes people with disabilities and long-term conditions, mental health, learning disability and dementia, as well as carers.

Providing information and support to Brain Injury and Stroke survivors and their families/carers in the community.

A counselling service for brain injury and stroke survivors, their carers and close family members for a defined range of problems.

Good quality second hand donated furniture, and new goods, both domestic and commercial for sale. Avoiding landfill, reusing and recycling goods, helping the environment

Accessible Group Transport for local organisations, community groups and clubs. Also vehicles available for self-hire, and driver training available

Quality: Staff subject to Disclosure & Barring Service

Providing respite care or support during the day, to give main carer a break.

Quality: Staff subject to Disclosure & Barring Service

Telephone-based companionship and personalised support service.
Delphinium is a pay-as-you-go service.

Quality: Staff subject to Disclosure & Barring Service

Dementia Cafe

Helping you and your family before and after being diagnosed with dementia

Provides support to carers of people with Dementia

Quality: CQC Registered
Ethnicity focus: English, Indian, Pakistani

SAFS offer a Domiciliary Care Service to individuals in their own homes, supporting with personal care tasks.

Quality: OFSTED inspected, PQASSO Level 2, Investors in People, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

A specialist homecare service to help deaf, deafened, hard of hearing and deafblind adults maintain their independence and improve their lives both at home and in the community.

Lifestyles Drop-in Service – SAFS manage the SAFS Windmill Community Centre where groups and activities take place. We provide one to one support to individuals allowing them to access activities as they choose.

The Dudley Carers Wellbeing Service provide a wellbeing service to all age carers throughout the Dudley borough, providing them with access to support and services tailored to their individual needs to enable them to live their own lives healthily.

Quality: CQC Registered

gymnasium, fitness, well being, training plans, boxercise, special needs activities, keep fit. after school club.

Quality: Staff subject to Disclosure & Barring Service

Home to Home Calls provides a friendly daily phone call service specifically for the elderly and the most vulnerable members of our society.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Our Carers information, advice and support service operates between 9am - 5pm on Mondays to Fridays. If no one is available to take your call, carers can leave their contact details with our Administration Officer or Receptionist and our Service Manager will phonethe carer when he returns to our office.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Indian, Somali, Pakistani, Bangladeshi, Afro Caribbean

Cancer support group

Quality: Investors in People, Matrix

Mervin is a Motorhome that is fully adapted for use by disabled children and their families for short breaks/holidays

Ethnicity focus: English, Indian, Polish, Pakistani, Afghan, Iraqi, Bangladeshi

Outreach support for people recovering from functional mental health and family members.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Indian, Somali, Pakistani, Congolese, Bangladeshi, Afro Caribbean

Outreach Services offer a variety of options around working in a persons own home to promote social inclusion, reduce isolation and promote wellbeing both physically and mentally.

Through the Connected Palliative Care Team, we can provide 24/7 clinical support for those who are at the end of their life. We can also offer respite care for family carers as they care for their loved one.

Quality: CQC Registered

A Support Group for parents and carers who have disabled children, young people and adults.

Quality: OFSTED inspected, Investors in People, CQC Registered
Ethnicity focus: Indian, Pakistani, Bangladeshi

To provide respite stay with a Shared Lives Carer, from one night to a few weeks, to give family members a planned break.

Quality: Staff subject to Disclosure & Barring Service

A service which supports individuals who, through disability and social exclusion, feel that they have no meaningful involvement in decisions that are made which directly affect their lives.

Sandwell Community Navigators deliver a free wellbeing support service to residents aged 18+ across Sandwell. There are opportunities to find information, advice and support to meet your needs.

Quality: CQC Registered

The Community Offer provides low level practical support and access to personalised information, advice and guidance to anyone aged 18+. Supporting your wellbeing and helping you live as safely and independently as possible.

Quality: Matrix

Sandwell Dementia Navigators provide ongoing support, information and advice to families who are looking after someone with dementia or memory problems. We know that as a carer your needs can change and we can offer you support in different ways to help you continue to care throughout your caring journey.

Quality: CQC Registered

Support Groups
Workshops
Advice Sessions
1:1 Outreach Support
Family Sessions

Quality: Staff subject to Disclosure & Barring Service

Offering Short Breaks, Support Work and Promotion and supporting work with young carers, aged 5-18 in Sandwell who help care for a family member with an illness/disability, mental ill heath, substance misuse or elderly/infirm

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.


The Sapphire Service is jointly delivered by the West Bromwich African Caribbean Resource Centre in partnership with Agewell CIC. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email: info@agewelluk.org.uk
Tele: 0121 525 9177 Email: deska.howe@wbacrc.org.uk

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Afro Caribbean

Supporting Older adults and carers in hospital and at home

We can provide short breaks at home, in a centre based setting, in a community based setting and where a grant is paid enabling carers to organise their own short break.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Support for Carers of adults with a functional mental illness.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Sitting-in service for carers provided by Home From Hospital Care for Sandwell residents who have recently been discharged from City Hospital and for all Birmingham residents discharged from a Birmingham Hospital. This service will be weekly visits for up to two hours for six weeks to allow carers to have a break, rest, attend medical appointments or do anything else which they feel might be beneficial to them.

Sandwell Stroke Recovery Service provides high quality information, practical advice and emotional support following a stroke. Whether you are a stroke survivor, carer or family member, we will begin working with you after a stroke. We will continue to provide the support you need, both at home and in the wider community.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

The Crossroads Carers Assistance Line is a free service which offers support and practical assistance to help unpaid carers in Sandwell.

Quality: CQC Registered

A free independent and confidential advocacy service which supports children and young people who care for another person.