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Advice and guidance

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: Polish, Eastern European

Due to the current COVID-19 pandemic all our services are delivered differently and please phone our office on 0121-500-5441 or email; info@cbo786.co.uk to find out how to access support.

CBO provides free and impartial advice to Sandwell residents on issues around; welfare benefits, Immigration and debt.

Ethnicity focus: Indian, Pakistani, Bangladeshi

Advice, information, guidance, befriending and accompaniment to refugees and asylum seekers from French Speaking Countries

Training co-delivered with autistic people that provides a basic awareness of autism, tailored to the organisation/group with an emphasis on person centred support and reasonable adjustments that make communities/organisations more welcoming to autistic people.

Quality: Staff subject to Disclosure & Barring Service

SWA's Independent Sexual Violence Advice (ISVA) Service supports survivors of rape, sexual violence and childhood sexual abuse with advocacy, practical and emotional support and counselling, whether or not they choose to report to the police.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

SWA support victims of domestic abuse, rape and sexual violence, sexual exploitation and human trafficking in the West Midlands.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

Bridges service supports people with palliative care, registered with a Birmingham GP.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

The Carers Dementia Service (CDS) is a local service covering Sandwell, Black Country and Birmingham, which is specifically for carers of someone living with a dementia. In particular, we cater for those from ethnic minority communities, along with carers with a disability, who may struggle to receive information to support them in their caring role.

Quality: CQC Registered

A free independent and confidential advocacy and support service.

Our Mobile Advice Unit services the West Bromwich area, please see the website for days and times.

We will be providing space five days a week- Monday-Friday, between the hours of 10am until 2.00pm with a warm and welcoming space, where they will be able to access free hot drinks- tea or coffee, (non-specialty) or a squash based drink/water. From 10am – 11am we also offer toast. Between 11am-2pm there will biscuits and fruit, available.

Quality: Staff subject to Disclosure & Barring Service

Helping you and your family before and after being diagnosed with dementia

SWA's IDVA (Independent Domestic Abuse Advice) service supports victims of domestic abuse who are at risk of harm from intimate partners, ex-partners or family members, with the aim of securing their safety and the safety of their children.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

This Drop Session aim is to help people to help themselves in saving money, reducing isolation, accessing services, health, and well-being, dealing with everyday life choices, and increase their networks. Giving Support, advice, guidance, and confidence building.

Quality: Staff subject to Disclosure & Barring Service

We are now part of the Sandwell Council warm spaces programme. Providing a warm space on Mondays 11 am -3 pm. As well as providing this facility you'll be able to get information and support

Quality: Staff subject to Disclosure & Barring Service

FUSE Friendship group, offering friendship, signposting and support to anyone in Sandwell affected by loneliness, bereavement, isolation or anxiety

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

Harassment and discrimination support to individuals in Sandwell who have experienced discrimination or harassment.

Signposting, advice and a listening ear.

Our Carers information, advice and support service operates between 9am - 5pm on Mondays to Fridays. If no one is available to take your call, carers can leave their contact details with our Administration Officer or Receptionist and our Service Manager will phonethe carer when he returns to our office.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Indian, Somali, Pakistani, Bangladeshi, Afro Caribbean

Helping individuals to develop skills, employability, self-reliance and confidence

Quality: Staff subject to Disclosure & Barring Service

Need to talk? 7 days a week, 8am-8pm
Call us free* on 0808 808 00 00
Whether you’re worried about money or practical issues, have questions about treatment, or just want someone to listen, call our team of specialist advisers free*

A drop in service, Monday to Friday, 10 am till 4 pm connecting people to a variety of services to improve health and well-being.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

A service which ensures individuals have a say when their care and support is being assessed.

Quality: Staff subject to Disclosure & Barring Service

Community Advocacy is available to service users in Sandwell who need support to speak up, be heard and included in decisions about them.

Quality: Staff subject to Disclosure & Barring Service

To provide advocacy for people who are affected by mental health issues or lack capacity, when making important decisions.

Quality: Staff subject to Disclosure & Barring Service

To provide advocacy services for people who are affected by mental health issues or who lack the capacity to make important decisions.

Quality: Staff subject to Disclosure & Barring Service

POhWERs NHS Complaints Advocacy Service supports individuals to raise complaints about NHS Care and treatment, supporting people to share their experience with NHS providers so that responses, explanations can be gained and lessons learned. Everyone has the right to advocacy support if they wish to complain about the NHS. POhWER can support with self help information packs or direct one to one advocacy support depending on the needs of the individual.

Quality: Staff subject to Disclosure & Barring Service

Citizen's Advocates support vulnerable people to gain information, speak up and be heard in decisions being made about them. If you would like to find out more about Citizen's Advocates please get in touch with us or if you're a service user in Sandwell and think you would benefit from the support of a Citizen's Advocate.

Quality: Staff subject to Disclosure & Barring Service

An organisation for deaf, hard of hearing and deafblind people run by deaf people.

Quality: Staff subject to Disclosure & Barring Service

We are now part of the Sandwell Council Warm Spaces programme - providing a warm space to everyone on:
- Saturday mornings

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: Polish, Eastern European

All of our projects:
• Work on the side of those we support.
• Are independently of service providers and statutory agencies.
• Are free from the potential conflicts of interest unlike those that may provide other services.

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.


The Sapphire Service is jointly delivered by the West Bromwich African Caribbean Resource Centre in partnership with Agewell CIC. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email: info@agewelluk.org.uk
Tele: 0121 525 9177 Email: deska.howe@wbacrc.org.uk

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Afro Caribbean

Supporting Older adults and carers in hospital and at home

Specialist Debt Casework Service call 0121 726 6745 for appointment, appointments available across Sandwell & Walsall

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

SWA's specialist Young People's ISVA (Independent Sexual Violence Adviser) offers support and advice to any survivors of rape and sexual violence aged 11-18.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Day - to - day Support needs, Administration needs, and Befriending services are all provided at Best Choice Befreidning Services CIC

Quality: Staff subject to Disclosure & Barring Service

SWEDA provides information, advice and guidance to individuals looking to get back into work (Employability) and those considering self-employment. We provide Training in IT alongside Employability and Business Workshops. We support the creation of new Social Enterprises and the growth of existing Social Enterprises and businesses.

Relieving stress and anxiety
Improving relationships
Creating life balances
Gentle exercise
Yoga
Pilates
Parenting
Mindfulness
Self-improvement workshops
Career Support
Trips out
Emotional boundaries
and lots more

Relieving stress and anxiety
Improving relationships
Creating life balances
Gentle exercise
Yoga
Pilates
Parenting
Mindfulness
Self-improvement workshops
Career Support
Trips out
Emotional boundaries
and lots more

Relieving stress and anxiety
Improving relationships
Creating life balances
Gentle exercise
Yoga
Pilates
Parenting
Mindfulness
Self-improvement workshops
Career Support
Trips out
Emotional boundaries
and lots more

Relieving stress and anxiety
Improving relationships
Creating life balances
Gentle exercise
Yoga
Pilates
Parenting
Mindfulness
Self-improvement workshops
Career Support
Trips out
Emotional boundaries
and lots more

every Wednesday we are opening our Community cafe between 9.30 and 11.30am. we offer a welcoming environment and amazing value breakfasts for the local community

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean, Eastern European

As a hate crime third party reporting centre we serve our local community in providing a safe space for people to come and report any hate related incidents that they have experienced directly or witnessed. We will support you by reporting the matter to the police, explain to you what hate crime is, and provide you with a safe space where you can share your thoughts and feelings. The service is provided in both English and Polish.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: Polish, Eastern European

Victim Support Sandwell operates to empower victims of crime through their journey of recovery. We provide free help and confidential support and information about appropriate services to help in your time of need.

Independent one to one advocacy support for older people with long term health and accommodation issues.

A free independent and confidential advocacy service which supports children and young people who care for another person.