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An Advice & Guidance Service for Deaf and hard of hearing people.

Provision of information, advice and guidance of a specialised nature. Available in several European languages if needed.

The service supports individuals and families affected by the complexities of the Benefits system and are being impacted by recent welfare reforms. The service also helps people with everyday problems associated with living on low income, navigating the welfare benefits system and the threat of debt. We also give them debt advice and we work other agencies who deal with debt.This service operates 4 days a week (Monday to Thursday, from 10:00 am till 2:00pm)

Participants must have the right to work in the UK and leave to remain until at least 2020. They must be unemployed and not receiving any money for any work, they may or may not be receiving benefits and want to progress to training or employment opportunities.

Quality: Staff subject to Disclosure & Barring Service

We provide welfare Rights and benefit Advice. We can identify benefit issues and advise clients who may not be receiving the correct benefits.

Home From Hospital Care supports Sandwell residents who have recently been discharged from City Hospital and Birmingham residents who have been discharged from Birmingham hospitals with benefits checks and support with bills, correspondence and information, advice and signposting.

Specialist Citizens Advice Bureau service for brain injury survivors and their close families.

Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi

The Citizens Advice Office for Sandwell.

Councillor surgery is a one on one session were you can discus what you want about your local community or if you need help with something your self

Sandwell's adult drug and alcohol treatment service.

Sandwell Women’s Aid provides safe, secure and supportive accommodation which is available 24 hours a day for women and their children escaping domestic abuse. Our services are accessible for all women, regardless of age, culture, disability, ethnicity or sexuality.

Quality: Investors in People
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

English language Classes.

Quality: Matrix
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Having a fall is not an inevitable part of ageing. With the right knowledge and support, whether you are 65 or 95, there are a number of simple changes you can make to your lifestyle and home to help reduce your risk of falling and protect your independence.

The YMCA provides a range of supported accommodation for young people across Sandwell through the following settings: YMCA 38 Carters Green / Western Gateway, 60 and 62 High Street, West Bromwich, Phoenix St, Stanley Lodge and 235 Hampstead Road. To find out more please contact 0121 524 1950

Quality: Staff subject to Disclosure & Barring Service

One-to-one support with housing.

Quality: Staff subject to Disclosure & Barring Service
Ethnicity focus: Congolese

Information, advice and guidance specifically around housing-related problems. This service is available in English Russian and Hungarian as well as in other European languages if necessary.

BID's Housing Support service aims to help vulnerable people and focuses on housing related support enabling them to live as independently as possible in their accommodation and to access the wider community.

Smethwick neighbourhood advice sessions where you can discuss housing related issues. Tuesday 11.00am - 1.00pm

Our Carers information, advice and support service operates between 9am - 5pm on Mondays to Fridays. If no one is available to take your call, carers can leave their contact details with our Administration Officer or Receptionist and our Service Manager will phonethe carer when he returns to our office.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: Indian, Somali, Pakistani, Bangladeshi, Afro Caribbean

Helping individuals to develop computer skills, enjoying engaging with modern technology and develop self-reliance and confidence.

Tenancy related support for vulnerable adults across the Sandwell area.
Supporting them to maintain independence and re-engage with community activities.

Quality: Staff subject to Disclosure & Barring Service

Free Language Courses - ESOL

A drop in service, Monday to Friday, 10am till 4pm connecting people to a variety of services to improve health and well-being.

Place of Welcome
People come to have a chat make new friends, They can also come and get advise about benefits and also learn to use the i pads.
They can also get help with finding a job.

Whatever your pregnancy-related problem, help is just a click, text or call away.


If you’re late and worried about being pregnant, considering abortion or you’ve...

Quality: Staff subject to Disclosure & Barring Service

Nicholl Grange is a 14 bed registered care home for people with mental health problems. It provides 24-hour staffing to help residents live comfortable and fulfilling lives. The home consists of a 10 bedded main unit with 4 separate self contained flats next door and a large and pleasant shared garden area to the rear.

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Turkish, Indian, Polish, Somali, Pakistani, Congolese, Afghan, Iraqi, Bangladeshi, Afro Caribbean

Are you an older person or the carer of an older person?
The Sapphire Service is here to support you.


The Sapphire Service is jointly delivered by the West Bromwich African Caribbean Resource Centre in partnership with Agewell CIC. In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures in place with our service.
In partnership with the hospital Trust staff, Sapphire aims to:
• Improve the hospital experience for older adults and their carers
• Befriend patients and support with eating and hydration if required
• Identify any barriers to getting you back home as soon as possible
• Support and Advocate for patients in the discharge planning process to reduce readmissions
• Provide support in those early days back at home
• Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life
We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers, the Sapphire Service is here to help.
Look out for our friendly staff and volunteers on the wards or contact Deborah Harold at Agewell or Deska Howe at the West Bromwich African Caribbean Resource Centre on the numbers below.
Tel: 0121 796 9333 Email: info@agewelluk.org.uk
Tele: 0121 525 9177 Email: deska.howe@wbacrc.org.uk

Quality: Investors in People, Staff subject to Disclosure & Barring Service
Ethnicity focus: English, Afro Caribbean

Shopping support service provided by Home From Hospital Care for Sandwell Residents recently discharged from City Hospital and all Birmingham residents discharged from Birmingham hospitals. HFHC provides six weeks of support to help people do a weekly shop and can provide support and information to make arrangements for shopping support when the six weeks comes to an end.

We currently support 100 people within the Borough Of Sandwell, who have a mental health difficulty and are experiencing difficulties with housing related issues. This a short term, goal focused intervention, developing and empowering people to manage their own issues.

Quality: Investors in People, Staff subject to Disclosure & Barring Service

Information, advice and guidance relating to people, the immigration system and people`s experience on it. This service is provided in different European languages.

Independent one to one advocacy support for older people with long term health and accommodation issues.

We are a Housing Association that offers activities to all ages.

West Smethwick Enterprise offer family support for vulnerable children and families in the local community. We offer a wide range of services for our families and children and tailor make every services to suit their individual needs.

Quality: PQASSO Level 1